FAQ

About the products


Is my watch waterproof?

The water resistance of our watches is 3 ATM. This means they can withstand splashing water and rain. We recommend that you avoid direct contact with water, for example by swimming, diving or showering. 

How can I clean my watch?

The mesh strap can be cleaned with a slightly moistened cloth. Make sure that the case does not come into contact with a lot of water. For cleaning the case and the glass we recommend a glasses cleaning cloth.

How do I adjust the size of my strap?

Fold down the closure flap so that the logo is no longer visible. Now you can see a small slit in the cap. Open it by inserting the enclosed tool into the slot and carefully levering up the cap. Now you can move the clasp along the bracelet to set the correct size. To maintain the correct position, press the cap down firmly. 

User account


Do I have advantages through a user account?

When you create a user account, your personal information may be stored to facilitate future order processing. You'll also get an overview of past purchases and invoices.

Do I need a user account?

A user account is not necessary to shop with us. 

Order & Delivery


Can I cancel my order?

If your order has not yet been shipped, a cancellation is possible. Please send us a contact form or an email with the subject "Cancellation" and make sure to include your order number, then we will refund your money via the chosen payment method, if a cancellation is possible. If your parcel has already been shipped, cancellation is no longer possible. You can, however, exercise your 30-day right of withdrawal.

Can I change my order?

A change of your order is unfortunately not possible. If your parcel is not shipped yet, a cancellation is possible. If your order is shipped, you can exercise your 30-day right of withdrawal.

When will I receive my order?

You can find the delivery times for your country on our shipping page.

Can I change my delivery address afterwards?

As long as your order has not yet been shipped, it is possible to change the delivery address. Please send us a contact form or an e-mail with your order number and your request. The delivery time may be delayed.

I haven't received my package yet

As soon as your order is shipped, you will receive the tracking number by e-mail. If you do not receive the tracking number within the specified shipping time, please contact our customer service immediately.

What do I do if I receive a wrong or defective product?

We make every effort to deliver your desired product in perfect condition. Should this not be the case despite our careful checks, please contact our customer service immediately. We will process your request as soon as possible.

How can I see where my package is right now?

Once your package has been shipped, we will email you your tracking number. You must enter your tracking number on the official DHL website at dhl.com.

Shipping costs

We offer free shipping within the UK and Ireland. You can find a list of all shipping costs here.

How do I return the goods?

If you would like to return your order, please use our contact form or email support@luisblanco.com to contact customer service. We will process your request and send you a return receipt by email, which you can use to return the package free of charge.

How do I know if my return has arrived?

Once we have received your return, we will send you a confirmation e-mail and refund your money via the selected payment method.

Does the return cost me anything?

The return is free of charge for you.

What is included in the warranty?

The warranty covers all defects and faults caused by the manufacturer or dealer. Defects caused by improper handling of the product are not covered.

How long does the warranty on my watch last?

You have 2 years warranty on your watch from the time of purchase. In case of any defects that are not excluded from the warranty, you can claim your watch within the warranty period.

Payment


What payment options do I have?

With us you can safely pay online. You have the choice between PayPal, American Express, Mastercard, Maestro, Visa, Pay Now by Klarna or Pay Later by Klarna.You can find more information about our payment methods here.

Other


How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter, you will find a corresponding button at the end of each newsletter.

How can I use my discount code?

You can enter the discount code at checkout to deduct the discount from the invoice. You can only use each discount code once. In addition, discount codes cannot be combined.